Customer Service
AFTER SERVICE - About warranty and repair -
Learn about our warranty and repair services.
guarantee
For any defects that occur during normal use, we will repair the product free of charge whenever possible for three months after purchase.
However, this does not include damage caused by intentional accidents, loss of major parts of the product, or resizing.
The decision will be made by our craftsmen in the atelier.
Repair procedure
All repairs for MON LA VIE products are available via online shipping.
Please note that depending on the condition, repairs may not be possible.
To prevent any accidents during delivery, please pack the product and send it by registered mail or courier service to the address below.
Please contact us in advance using the details below before sending your package.
Or DM on Instagram
Repair cost
If more than three months have passed, a repair fee will be charged. The cost will vary depending on the material, design, and content of the repair, so please contact us online for details.
The purchase date will be counted from the date the product is delivered.
Please note that if we are unable to confirm the purchase date, you will be charged even if it is within three months of the purchase date.
Number of days required for repair
The repair period will vary depending on the material, design, and condition. We will inform you of the required number of days after inspecting your product.
Jewelry Care
Here's a simple way to care for it at home
We offer free cleaning (ultrasonic cleaning) of MON LA VIE products, so please feel free to contact us.
(Shipping costs are to be borne by the customer )
Warning about counterfeit products
Please purchase MON LA VIE products on Instagram or at our official online store.
Please be cautious of products purporting to be MON LA VIE products and counterfeit products sold at unauthorized stores.
Attention to materials
All jewelry is made of 18K gold . Each is available in yellow gold, white gold, and pink gold.
Some platinum products.